Yes, please let your Estimator know what other work you would like to have done, so that he or she can make the necessary arrangement.

Yes, we can set up the rental and have it waiting for you when you drop off your vehicle. You will be able to leave it with us when you pick up your vehicle after the repairs are completed. Remember that insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy or call your insurance company to get the details on your rental coverage and limitations. We partner with Hertz (402-731-2970) and Enterprise (402-293-0980) in Bellevue.

Yes, our Director of First Impressions at OCR, is happy to set up a tow truck for you if needed. Call the shop at (402) 291-5599. If your vehicle is towed to OCR, our trained estimators have 24-48 hours to write up an estimate. Once the damaged has been assessed our Estimator will then submit the estimate and photographs to your insurance company.

Yes, please let your Estimator know what other work you would like to have done, so that he or she can make the necessary arrangement.

Your policy deductible is due when you pick up your vehicle. If you are unsure about the amount of your deductible, please call your insurance company.

The easiest and most convenient way to pay for your portion of the repairs is with a major credit card. We accept Visa, Mastercard, and Discover. Of course, cash is always welcome. We no longer accept personal checks or American Express.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available, and we constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

No. A vehicle is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most vehicles are built using a Unibody (frame and body as one) construction. Our highly skilled structural repair team at OCR can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, then that section can simply be replaced.

Yes. Offutt Collision orders the parts once you have scheduled a time to bring it in for repairs. This ensures the parts are on-site the day you drop off the vehicle to begin the repairs.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

When you drop off your vehicle for repairs we will give you an estimated completion date. You can also sign up to receive text or email updates throughout the repair process. We will call you to let you know when the vehicle is completed and ready to be picked up.

Fresh car paint can be easily damaged during the first 30 days. As such, we make the following recommendations regarding your vehicle:

DO:

• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• Use clean fresh water.
• Wash your vehicle in the shade.

DO NOT:

• Use a commercial car wash. Stiff brushes or sponges can mar the finish.
• Dry wipe your vehicle because it can scratch the finish.
• Drive on gravel roads because it easily chips the finish.
• Park under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will erode a freshly painted surface. Tree sap can also damage the paint.
• Spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Scrape ice or snow from the newly painted surface.
• Wax or polish the vehicle for 90 days to allow the finish to dry and harden completely.